Shipping & Returns
NOTES ON OUR...
SHIPPING PROCESS
All orders will be dispatched within 1-3 business days unless stated otherwise on our product page (ex. "Made to Order" items).
Currently, all of our orders are shipped out with Canada Post and in most cases, will arrive within 1-2 weeks (Canada and USA) or up to 4 weeks (International – all else) after dispatch. Please note that our shipping fees and available methods are automatically calculated by Canada Post based on your order's weight, dimension, and delivery address.
SHIPMENT METHODS
- Lettermail* - all flat to semi-flat items only (ex. stickers, phone grips, art prints, etc.)
- All other methods will be available at checkout for bulky items (ex. totes, cups, etc.)
- Free Local Pickup** - available to Vancouver, BC customers only.
*All items shipped using lettermail will be sent out with no tracking available to reduce shipping costs – this method may take up to 2 weeks to arrive. To ensure that your package gets to you in time or is tracked, please make sure to select the preferred shipping rate accordingly.
**Free Local Pickup option is available to all Vancouver, BC orders. Please contact @akwstudios on Instagram or email akwvisuals@gmail.com to arrange the time and location.
Please refer to the Canada Post's list (click here) of destinations of which service is suspended before placing your order.
DUTIES, CUSTOMS, FEES
We will not be responsible for any additional fees that are assigned to any customers upon receipt such as duties, customs, etc.
RETURN POLICY
All sales are final – no returns or exchanges are available.
However, if you encounter any issues, such as the following:
- missing shipment
- damaged goods occurred in shipping transit
- defective product (not caused by inappropriate usage)
Contact us @akwstudios on Instagram or email akwvisuals@gmail.com for further assistance!